Refund policy

Please email customer service at admin@1niceride.com or call us at 844-MY-NICERIDE (844-696-4237) to process returns.

If you are returning an item for a refund, please be aware that you will be refunded for the prices of the item only. Original shipping charges and return shipping charges will not be refunded. Please note that it can take up to 10 business days for the credit to appear on your back statement.

Refunds must be requested within 30 days of purchase and meet the following restrictions:
- Items must be unwashed and unworn, in new resalable condition.
- Clothing items must have tags attached to be returnable.
- Items sold within the United States may be returned. No International shipments, including Canada may be returned.

Exchanges
At this time NICERIDEHQ, LLC does not accept online exchange requests. However, we can assist with a return and a new order with free shipping over the phone or via email.

Damaged / Defective / Wrong Items
In the rare instance that your order arrives defective or incorrect, please take a picture of the item and send it to admin@1niceride.com along with your order number and first and last name. Please explain in the email what the issue is and we will respond with an email letting you know how we are going to help you.

Undeliverable Items
If your shipment is deemed undeliverable for any reason, it may be returned to our warehouse. We immediately re-stock your order upon receiving it into the warehouse. If you still desire the items, you will need to place a new order on 1NICERIDE.COM. You will be automatically refunded for the price of the merchandise as soon as your order is scanned back into inventory.

If you never received your package and the tracking number indicates that it was delivered, please call customer service at 844-MY-NICERIDE (844-696-4237) and we will file a claim with our carrier.

Items that can’t be returned to 1NICERIDE.COM
Please be advised that certain items are final sale, and non-refundable. This includes any personalized items, swimsuits, and items that were not purchased on 1NICERIDE.COM. If you have any questions about whether or not a particular item can be returned, please contact customer service at 844-MY-NICERIDE (844-696-4237) or email support@1niceride.com.